TTT Radio Network

MOBILE APP SUPPORT

Help with your TTTRN-powered station app.

TTT Radio Network provides technical support for the mobile apps we build and power for internet radio stations.

NEED HELP WITH THE APP?

We’ll help you figure out where the issue belongs.

If something inside a TTTRN-powered mobile app is not working correctly, our support team can help troubleshoot the issue.

Email support@tttradionetwork.com and include the name of the station app, the device you are using, and a short description of what happened.

WHO HANDLES WHAT?

App problems and station questions are handled differently.

TTTRN supports the technology that powers the app. Individual radio stations remain responsible for their own programming, content, and station information.

TTT RADIO NETWORK

Technical App Support

Contact TTTRN when the mobile app itself is not functioning as expected.

  • The app crashes or will not open
  • The live stream will not play
  • A page or feature will not load
  • A button or link does not function correctly
  • Artwork, metadata, or app information is not displaying correctly
  • A TTTRN-powered feature appears to be broken

Technical support:
support@tttradionetwork.com

YOUR RADIO STATION

Station Content & Programming

Contact the individual radio station when your question is about station-managed content or information.

  • Programming or show schedules
  • DJs, hosts, or station personalities
  • Song requests
  • Contests, promotions, or giveaways
  • Station events or announcements
  • Incorrect station-provided website or social-media information

Use the contact information provided by the station inside its app, website, or social-media pages.

BEFORE CONTACTING SUPPORT

Send us enough information to reproduce the problem.

When reporting a technical issue, please include as much of the following information as possible:

  • The name of the station app
  • Whether you are using an iPhone, iPad, or Android device
  • What you were trying to do when the issue occurred
  • What happened instead
  • Any error message you saw
  • A screenshot, if it helps explain the problem

This information helps TTTRN identify whether the problem is with the app, the station configuration, the radio stream, or an external service linked from the app.

TTTRN APP SUPPORT

Still having a technical problem?

Contact TTT Radio Network and tell us which station app you are using.

support@tttradionetwork.com